Dear Investor,
In
case of any grievance / complaint against:
Elara
Securities (India) Private Limited
SEBI
Regn No.:
INZ000238236
(BSE CM, NSE CM & F&O)
INH000000933
(Research Analyst)
INDP3702018
(CDSL)
Please note the Investor Grievance E-Mail ID: investor.grievances@elaracapital.com
In
compliance with SEBI Circular No. MRD/DOP/Dep/SE/Cir-22/06 dated
18-DEC-2006,
ELARA SECURITIES (INDIA) PRIVATE LIMITED (ESPL) registered as a
Stock Broker, do
hereby designate investor.grievances@elaracapital.com
as a single, centralized and exclusive email ID of the Grievance
Redressal
Division / Compliance Officer of the Company, exclusively for the
purpose of
registering complaints/concerns by investors for Broking and DP
operations.
Investors are requested not to send emails of general queries on the
said email
ID.
ESPL
shall take genuine investor grievances seriously and shall resolve
them with the
best possible efforts and in a timely manner.
Please contact the Compliance Officer(s):
If
you are not satisfied with the response of Elara Securities
(India)
Private Limited, you may lodge a complaint with the
following:
You
can also lodge your grievances with the Securities and Exchange
Board of
India
(SEBI) at https://scores.gov.in .
For any queries, feedback or assistance, please contact SEBI Office
on:
Toll
Free Helpline at 1800 22 7575 / 1800 266 7575.
Filing Complaints On SCORES - Easy & Quick:
- Register
On SCORES Portal
- Mandatory
Details For Filing Complaints On SCORES
- Name,
PAN, Address, Mobile Number, E-Mail ID
- Benefits
- Effective
Communication
- Speedy
redressal of the grievances
Investor/client
may also initiate dispute resolution through the ODR Portal
https://smartodr.in/login,
if the grievance lodged with the Company was not satisfactorily
resolved or
at
any stage of the subsequent escalations mentioned above. The ODR
Portal is
designed with aim to provide a seamless and efficient platform for
resolving
disputes with Market Participants in the Indian Securities Market.
The said
Portal offers a user-friendly platform to file complaint/dispute for
resolution
through online conciliation and arbitration.
Investor
Grievance Redressal Escalation Matrix for Elara Securities
(India)
Private
Limited - Stock Broker (NSE & BSE) for Retail Broking
Operations
having
SEBI Registration No.: INZ000238236 and Depository Participant
(DP)
Operations having SEBI Registration No.: IN-DP-370-2018
Dear Investor,
In
case of any grievances or complaints against our services, please
note our
exclusive e-mail id: investor.grievances@elaracapital.com
The
escalation matrix for Investor Grievance Redressal is as
follows:
In
the absence of a response/complaint not addressed to your
satisfaction, you
may
lodge a complaint with the following:
Please quote your Service
Ticket/Complaint Ref No. while raising your complaint at the SEBI
SCORES/Exchange portal.
Investor
Grievance Redressal Escalation Matrix for Elara Securities (India)
Private
Limited - Stock Broker (NSE & BSE) for Institutional Broking
Operations
having SEBI Registration No.: INZ000238236
Dear Investor,
In
case of any grievances or complaints against our services, please
note our
exclusive e-mail id: investor.grievances@elaracapital.com
The
escalation matrix for Investor Grievance Redressal is as follows:
In
the absence of a response/complaint not addressed to your
satisfaction, you
may
lodge a complaint with the following:
Please
quote your Service Ticket/Complaint Ref No. while raising your
complaint at
the
SEBI SCORES/Exchange portal.
Flowchart:
Prevent Unauthorized Transactions in your demat account:
Update your Mobile Number with your Depository Participant. Receive
alerts on your Registered Mobile for all debit and other important
transactions in your demat account directly from CDSL on the same
day .............. issued in the interest of investors.
No need to issue cheques by investors while subscribing to IPO. Just
write the bank account number and sign in the application form
to authorise your bank to make payment in case of allotment. No
worries for refund as the money remains in investor's account.
Attention Investors
- Stock Brokers can accept securities as margin from clients only
by way of a pledge in the depository system w.e.f. September 1,
2020.
- Update your mobile number & email Id with your stock
broker/depository participant and receive OTP directly from
depository on your email id and/or mobile number to create a
pledge.
- Pay 20% upfront margin of the transaction value to trade in the
cash market segment.
- Investors may please refer to the Exchange's Frequently Asked
Questions (FAQs) issued vide circular reference NSE/INSP/45191
dated July 31, 2020 and NSE/INSP/45534 dated August 31, 2020 and
other guidelines issued from time to time in this regard.
- Check your Securities /MF/ Bonds in the consolidated account
statement issued by NSDL/CDSL every month.
- Prevent Unauthorized Transactions in your demat account ->
Update your Mobile Number with your Depository Participant.
Receive alerts on your Registered Mobile for all debit and other
important transactions in your demat account directly from CDSL
on the same day ............. issued in the interest of investors.
- SEBI Investor web-site: https://investor.sebi.gov.in
Advisory for Investors
- Investors are advised not to blindly follow the unfounded rumours,
tips given in social networks, SMS, WhatsApp, Blogs etc. and invest
only after conducting an appropriate analysis of respective
companies. Beware of fraudster entities operating throughout India
and sending bulk messages on the pretext of providing investment
tips and luring investors to invest with them in their bogus firms
by promising hefty profits.
- Beware of unauthorised collective investments/portfolio
management/fixed/guaranteed/regular returns/ payments/capital
protection schemes. Brokers or their authorized persons or any of
their associates are not authorized to offer
fixed/guaranteed/regular returns/ capital protection on your
investment or authorized to enter into any loan agreement with you
to pay interest on the funds offered by you. Please note that in
case of default of a member claim for funds or securities given to
the broker under any arrangement/ agreement of indicative return
will not be accepted by the relevant Committee of the Exchange as
per the approved norms.
- Do not keep funds idle with the Stock Broker. Please note that your
stock broker has to return the credit balance lying with them,
within three working days in case you have not done any transaction
within the last 30 calendar days. Please note that in case of
default of a Member, a claim for funds and securities, without any
transaction on the exchange will not be accepted by the relevant
Committee of the Exchange as per the approved norms.
- Check the frequency of accounts settlement opted for. If you have
opted for running account, please ensure that your broker settles
your account and, in any case, not later than once in 90 days (or 30
days if you have opted for 30 days settlement). In case of the
declaration of the trading member as a defaulter, the claims of
clients against such a defaulter member would be subject to norms
for eligibility of claims or compensation from IPF to the clients of
the defaulter member. These norms are available on the Exchange
website at the following link: NSE -
Defaulter Information & BSE
- Claim against Defaulter
- Brokers are not permitted to accept the transfer of securities as a
margin. Securities offered as margin/ collateral MUST remain in the
account of the client and can be pledged to the broker only by way
of 'margin pledge', created in the Depository system. Clients are
not permitted to place any securities with the broker or associate
of the broker or authorized person of the broker for any reason.
Broker can take securities belonging to clients only for settlement
of securities sold by the client.
- Always keep your contact details viz. Mobile number/Email ID updated
with the stock broker to prevent unauthorised transactions in your
account. Email and mobile number is mandatory and you must provide
the same to your broker for updation in Exchange records and to
receive information of your transactions directly from Exchange on
your email/mobile at the end of the day. You must immediately take
up the matter with Stock Broker/Exchange if you are not receiving
the messages from Exchange/Depositories regularly.
- Don't ignore any emails/SMSs received from the Exchange for trades
done by you. Verify the same with the Contract notes/Statement of
accounts received from your broker and report discrepancy, if any,
to your broker in writing immediately and if the Stock Broker does
not respond, please take this up with the Exchange/Depositories
forthwith.
- Check messages sent by Exchanges on a weekly basis regarding funds
and securities balances reported by the trading member, compare it
with the weekly statement of account sent by the broker and
immediately raise a concern to the exchange if you notice a
discrepancy.
- Please do not transfer funds, for the purposes of trading to anyone,
including an authorized person or an associate of the broker, other
than a SEBI registered Stock broker.
- KYC is one time exercise while dealing in securities markets - once
KYC is done through a SEBI registered intermediary (broker, DP,
Mutual Fund etc.), you need not undergo the same process again when
you approach another intermediary.
- No need to issue cheques by investors while subscribing to IPO. Just
write the bank account number and sign in the application form to
authorise your bank to make payment in case of allotment. No worries
for refund as the money remains in investor's account.
Segregation of Client Collateral
With a view to providing visibility of client-wise cash and non-cash
collateral at TM, CM and Clearing Corporation (CC) levels, daily
reporting of such collaterals to CC is put in place by us in
compliance with SEBI Circular SEBI/HO/MRD2_DCAP/CIR/2021/0598 dated
20 July 2021 read with NCL circular nos. NCL - CMPL - 49348 dated 20
August 2021, NCL-CMPL-49640 dated 17 Sept 2021 and NCL and ICCL
Circular nos. 20210823-44 dated 23 August 2021, 20210917-56 dated 17
Sept 2021 and 20211001-58 dated 1 Oct 2021. Clients can register on
URL Client
Collateral Registration
Awareness on Rights Entitlement (SEBI
Circular SEBI/HO/CFD/DIL2/CIR/P/2020/13 dated 22 Jan 2020 &
SEBI/HO/CFD/SSEP/CIR/P/2022/66 dated 19 May 2022)
BSE
FAQs
NSE
FAQs
Links to e-Voting facility provide by listed
entities (SEBI Circular
SEBI/HO/CFD/CMD/ CIR/P/2020/242 dated 09-Dec-2020)
E-Voting CDSL
E-Voting NSDL
Precautions for clients dealing in Options
With reference to the below-mentioned circulars on precautions for
clients dealing in options, we would like to inform you that the
exchange has advised us to create awareness amongst the
clients/investors to sensitise and avoid practices like:
- Sharing of trading credentials - login id & passwords including
OTP's.
- Trading in leveraged products like options without proper
understanding, which could lead to losses.
- Writing/ selling options or trading in option strategies based
on tips, without basic knowledge & understanding of the product
and its risks.
- Dealing in unsolicited tips through WhatsApp, Telegram, YouTube,
Facebook, SMS, calls, etc.
- Trading in “Options” based on recommendations from unauthorised
/ unregistered investment advisors and influencer.
Source:
SEBI study dated Januery 25, 2023 on "Analysis of Protit and Loss of indeviduals Traders dealing in equity Futures and Options (F&O) Segment". wherein Aggregate Level fingings are based on annual Profit/Loss incurred by individual traders in equity F&O during FY 2021-22.